Our Happiness Promise
We want you and your dog to love every ALEMA product. If something isn't right, we're here to make it right.
30-day satisfaction window
You can contact us about your order within 30 days of delivery.
How it works
- Contact us first. Email us at support@alemadogs.com with your order number.
- Tell us what's wrong. Briefly describe the issue and attach photos of the product.
- We find a solution together. Depending on the situation, this can be a replacement, a partial refund or a full refund.
Please note
- Returns are only accepted after approval by our customer service. Items sent back without prior approval cannot be processed.
- If a return is approved, we will send you all instructions, including the return address.
- Return shipping costs are paid by the customer.
- Approved refunds are issued to your original payment method.
Damaged or wrong item?
Please contact us with photos of the item and the packaging. We'll take care of it right away.
Questions? We're always happy to help: support@alemadogs.com